Privacy Policy

Who we are

This Privacy Policy describes how RestoPros of Joliet ("RestoPros," "we," "us," or "our") collects, uses, and shares information when you visit our website, call us, or request restoration services.

Information we collect

• Contact details you provide when calling or submitting a request form — name, phone number, address, email, and a description of the damage.
• Service details gathered during and after a job, including photos, moisture readings, and equipment used, for documentation and insurance claims.
• Website usage data such as pages viewed, referring site, device type, and approximate location from your IP address.
• Cookies and similar technologies to keep the site working and understand traffic patterns.

How we use your information

• To dispatch a crew and complete the restoration work you requested.
• To communicate with you about your job, appointment times, and follow-ups.
• To document the loss and file or support your insurance claim.
• To improve our website and services.
• To comply with legal, tax, and regulatory obligations.

How we share information

We do not sell your personal information. We share it only with:

• Your insurance carrier and adjuster, when needed to process a claim on your behalf.
• Subcontractors and vendors who help us perform the work (bound by confidentiality).
• Service providers who host our website, send our email, or process payments.
• Law enforcement or regulators when required by law.

Data retention

We keep job records, invoices, and related communications for as long as needed to complete the work, support insurance claims, and comply with applicable laws (typically at least 7 years for financial records).

Your choices

• You can ask us to correct or delete information we hold about you, subject to legal record-keeping requirements.
• You can opt out of marketing calls, texts, or emails at any time.
• You can disable cookies in your browser, though parts of the site may not function normally.

Children's privacy

Our services are directed to adult homeowners and property managers. We do not knowingly collect information from children under 13.

Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date above shows when it was last revised.

Contact us

Questions or requests about your information?

• 1312 Enterprise Dr. Unit H, Joliet, IL
• (779) 230-4928
• charrison@restopros.co